Privacy Policy

Last Updated: May 12, 2026

Frametrip ("we," "our," or "us") places a high priority on safeguarding your privacy and securing your personal information. This Privacy Policy outlines the methods by which we gather, utilize, store, and protect your data when you use our Frametrip mobile application (designed for iOS devices) and its associated services (collectively referred to as the "Service").

Frametrip (referred to as the "Developer") acts as the data controller accountable for processing your personal information within the Frametrip app. You may contact us via email at [email protected].

Frametrip is an AI-powered application dedicated to transforming travel photos, enabling you to convert your personal travel snapshots into stylized artworks using a variety of AI-driven templates, styles, frames, and creative effects. We recognize that when you use our Service, you are entrusting us with your personal information and visual content, and we treat this responsibility with the utmost seriousness.

This Privacy Policy applies to all users of the Frametrip application, regardless of whether you access it via iOS devices or other compatible platforms. By using our Service, you confirm that you have read, understood, and agreed to be bound by the terms of this Privacy Policy. If you do not agree with any part of this Privacy Policy, please refrain from using our Service.

We urge you to carefully read this Privacy Policy and contact us if you have any questions or concerns regarding our privacy practices. We are dedicated to transparency in how we handle data and will consistently strive to protect your privacy while delivering the best possible user experience.

We may revise this Privacy Policy in response to changes in our service functions and personal information protection measures. Should we make any modifications to this Privacy Policy, we will update it through our App. Therefore, we recommend that you review this page regularly to stay informed of any changes.

1. Information We Collect

1.1 Personal Information

When you set up an account with Frametrip, we gather specific personal information that you voluntarily provide. This includes data obtained through third-party authentication services.

We do not ask you to provide any additional personal information beyond what is essential for creating and maintaining your account.

1.2 Visual Content and Travel Images

Photo Library Access. To allow you to select and upload your personal travel photos, Frametrip requires access to your iOS device's photo library. We will only request this permission when you choose to upload an image, and you have the option to grant or deny this access. You can revoke photo library access at any time through your device's Settings app. If you choose to take photos directly within the App, the photos you take will be treated the same as uploaded photos, subject to the same privacy protection and processing rules.

Upload and Processing. As an AI-powered travel photo transformation tool, Frametrip processes the visual content you upload, which includes photographs of travel destinations, yourself, friends, or family taken during your trips (referred to as "Visual Content"). When you upload content to our Service, we analyze various aspects of your images to deliver our AI transformation features.

When you upload photos to Frametrip, we ensure that this Visual Content is transmitted securely and encrypted when sent to our server. Our artificial intelligence algorithm analyzes the photos you upload and applies them to the template, style, or frame you select to generate stylized travel artwork. It is important to note that no biometric data is collected or processed during this process.

We do not employ facial recognition technology to identify specific individuals. Additionally, we do not create biometric identifiers, faceprints, or user profiles based on the features detected in your photos. All detection data is temporary and used solely to apply the selected effect.

Data Usage Commitment. We process your Visual Content on Frametrip's server solely for the purpose of generating the stylized travel artwork you request. We do not sell your Visual Content to third parties, and your images and related data will not be used for marketing or advertising purposes without your explicit permission.

1.3 Device and Technical Information

We automatically gather certain technical details about your device and your interaction with our Service. This includes your device type (iOS model), unique device identifiers, app version, and mobile network information. We also collect data about your app usage patterns, such as crash reports, and performance metrics.

This technical information is shared with Adjust, our analytics service provider, to help us understand how our Service is used, identify and resolve technical issues, enhance performance, and ensure compatibility across different iOS devices.

1.4 Usage and Analytics Data

We collect information about how you engage with our Service, including the features you use, the templates/styles/frames you select, credit/token usage, and your content creation habits. This usage data is shared with Adjust to help us understand user preferences, guide the development of our features, and create new offerings that better serve our travel-focused user community. This data does not include your Visual Content or generated images.

1.5 Credit/Token Information

We maintain records of your credit/token balance, purchase history, and usage of virtual currency within the App. This information is necessary to provide the Service and manage your account. Credit transactions are handled through the Apple App Store, and we do not directly collect or store your payment information.

2. How We Use Your Information

We may process your Personal Information for the following objectives:

2.1 Service Provision and Enhancement

The main reason we collect your information is to provide, maintain, and improve the Frametrip Service. We use your personal information to create and manage your account, verify your identity, and offer customer support when required. Your visual content is processed by our AI algorithms to deliver the travel photo transformation features that are central to our Service.

2.3 Communication

We use your contact information to send you important updates about our Service, including security notifications, policy changes, and technical updates. With your consent, we may also send you communications about new travel-focused features, promotional offers, or content that we believe may be of interest to you.

All marketing communications include clear unsubscribe options, and you can manage your communication preferences through your account settings.

2.4 Security and Fraud Prevention

We use the information we collect to protect our Service and our users from security threats, fraud, and abuse. This involves monitoring for suspicious activity, implementing security measures to safeguard user accounts, and investigating potential violations of our Terms of Service.

2.5 AI Model Training and Improvement

We do not use your uploaded Visual Content, generated output, or any personal data to train, enhance, or refine our artificial intelligence models or machine learning algorithms. Your content is used exclusively to provide the specific generation service you request at that time. Any improvements to our algorithms are based solely on aggregated, anonymized usage statistics.

3. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), the United Kingdom, and other regions governed by the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

4. Data Sharing and Disclosure

4.1 Service Providers

We collaborate with trusted third-party service providers to deliver and enhance our Service. These partners include cloud hosting providers (for secure data storage) and analytics services (to understand user behavior). We share only the minimum amount of information necessary for these partners to perform their services, and all partnerships are governed by strict data protection agreements. Under no circumstances do we sell your data to third parties.

Our service providers include:

Our service providers undergo careful vetting and are required to maintain appropriate data protection standards. They are prohibited from using your information for any purpose other than providing services to Frametrip.

4.2 Third-Party Authentication

If you choose to sign in using your Apple ID or Google account, we receive certain information from these services as detailed in Section 1.1. These third-party services process your data in accordance with their own privacy policies, which we encourage you to review.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and ensure that the receiving party agrees to protect your information in line with this Privacy Policy.

4.4 Legal Requirements

We may disclose your information when required by law, such as in response to a court order, subpoena, or other legal process. We may also share information if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of our users or the public.

Before disclosing information for legal reasons, we carefully review each request to ensure it is valid and necessary. We will notify you of such disclosures whenever legally permitted to do so.

4.5 Aggregated and Anonymized Data

We may share aggregated, anonymized, or de-identified information that cannot be used to identify you personally. This may include general usage statistics (e.g., most popular travel templates) that help us improve the Service while protecting individual privacy.

5. Data Security

5.1 Technical Safeguards

We implement comprehensive technical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. This includes industry-standard encryption (SSL/TLS) for data in transit and at rest, secure server infrastructure, and advanced access controls. All data processed by our AI algorithms is encrypted throughout the entire transformation process.

Our AI processing infrastructure is designed with privacy and security as core principles. Visual content is encrypted during upload, processing, and storage, and we use secure, isolated computing environments to ensure that your data remains protected throughout the AI transformation process.

5.2 Access Controls

Access to your personal information is strictly limited to authorized personnel who need it to perform their job functions. We implement role-based access controls and regularly review access permissions to ensure only authorized staff can access user data.

5.3 Data Breach Response

In the unlikely event of a data breach, we have established incident response procedures to quickly identify, contain, and resolve any security issues. We will notify affected users and relevant authorities as required by applicable laws (including GDPR and CCPA), typically within 72 hours of discovering the breach.

6. Data Retention

6.1 Account Information

We retain your account information for as long as your account remains active or as needed to provide our Service. If you delete your account, we will remove your personal information within 30 days, except in cases where we are required to retain certain information for legal, regulatory, or security purposes.

6.2 Visual Content

6.3 Usage Data

We retain usage and analytics data for up to two years to understand long-term trends and improve our Service. This data is aggregated and anonymized to protect individual privacy while enabling us to make data-driven improvements to Frametrip.

We retain personal information for as long as needed or permitted for the purpose(s) for which it was obtained and in line with applicable law. The criteria used to determine our retention periods include:

6.4 Legal Requirements

In some cases, we may be required to retain certain information for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements. We will only retain such information for as long as necessary to meet these requirements.

7. Your Rights and Choices

7.1 Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of this information in a structured, commonly used format. You can request this information by contacting our support team at [email protected].

7.2 Correction and Updates

You can update your account information through your third-party authentication provider (Apple ID or Google account). If you believe that we have inaccurate data about you, please contact our support team to request a correction.

7.3 Deletion and Erasure

You have the right to delete your account and request the erasure of your personal information. When you delete your account through the App Settings, we will remove your personal information from our active systems within 30 days. Some information may be retained in backup systems for a limited time for security and legal compliance purposes.

Your generated content may also be removed from our servers upon account deletion, though we may retain certain information as required by law or for legitimate business purposes.

7.4 Consent Management

For processing activities that rely on your consent (e.g., marketing communications, photo library access), you can withdraw that consent at any time through your account settings or device settings. Withdrawing consent may limit certain features but will not affect the lawfulness of processing based on consent before its withdrawal.

7.5 Objection and Restriction

You have the right to object to certain types of processing, particularly for marketing purposes or processing based on legitimate interests. You can also request that we restrict the processing of your information in certain circumstances (e.g., if you dispute the accuracy of the data).

7.6 Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another service provider where technically feasible. This includes your AI-generated travel artwork, which you can export through the "Save to Photo" functionality provided within the App from your Gallery.

8. International Data Transfers

The data we collect may be transferred to and stored in various jurisdictions, including countries outside your home jurisdiction. The Developer is based in the State of California, United States, and data may be processed within the United States or in other countries that offer adequate levels of data protection (including the EEA and Australia).

When we transfer data internationally, we implement appropriate safeguards as required by applicable law—including standard contractual clauses (SCCs) approved by the European Commission or other approved transfer mechanisms—to ensure your information remains protected.

Data shared with Adjust may be processed in accordance with their global data processing practices, which comply with applicable data protection laws including GDPR.

9. Children's Privacy

Our Services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children without the consent of their parents or guardians.

To comply with applicable data protection laws—including the GDPR and COPPA (Children's Online Privacy Protection Act)—users under the minimum age of digital consent in their jurisdiction must obtain verifiable consent from their parent or legal guardian before using the Services.

If we learn that a user is under the applicable minimum age without proper parental consent, we will take reasonable steps to delete any processed data and close the associated account. If you are a parent or guardian and discover that your child's data is being processed without your consent, please contact us at [email protected], and we will take reasonable steps to delete the processed data.

10. Third-Party Websites and Services

Our Services may allow access to third-party websites or services operated by external parties. This Privacy Policy does not apply to any data processed by such third-party websites and services. We are not responsible for any services provided by third parties or their privacy practices.

When you use Apple ID or Google account authentication, your usage is subject to Apple's and Google's respective privacy policies. For details on how these third parties process your data, please refer to their privacy policies:

11. Regional Privacy Rights

11.1 European Residents (GDPR)

European residents have comprehensive rights under the General Data Protection Regulation (GDPR), including all the rights outlined in the "Your Rights and Choices" section above. These rights include:

You also have the right to file a complaint with your local data protection authority if you believe we have not handled your personal information appropriately. For example, users in the UK may contact the Information Commissioner's Office (ICO), and users in the EU may contact their respective national data protection authority.

11.2 California Residents (CCPA/CPRA)

California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

We do not sell personal information as traditionally defined, but we may share information for service operation purposes. If you are a resident of California, the following categories of personal information may have been collected in the past 12 months:

11.3 Australian Residents (Privacy Act 1988)

Australian residents have rights under the Privacy Act 1988, including the right to access and correct their personal information, and the right to complain about our privacy practices. We comply with the Australian Privacy Principles (APPs) in all our data handling activities.

11.4 Other Jurisdictions

We comply with applicable privacy laws in all jurisdictions where we operate and will continue to update our practices as new regulations take effect. If you have questions about your rights under local privacy laws, please contact us at [email protected] for more information.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: [email protected]

This Privacy Policy is effective as of the date listed above and applies to all users of the Frametrip Service.